Refunds & Cancellations

Our mission is to ensure your transition to a new space is seamless by providing all the essentials you need to feel at home the moment you step through the door.

Return & Exchange Policy

At SuiteBox, we value each order and strive to ensure satisfaction with every purchase. However, we understand that situations may arise where a refund or cancellation is necessary. Below is our refund policy:

Refund and Cancellation Policy:

Eligibility for Refunds/Cancellations
- Refunds or cancellations must be requested at least 48 hours prior to the delivery date.
- Refund requests submitted within this time frame will be reviewed and processed accordingly.
Non-Refundable Items
- Shipping fees are non-refundable under any circumstances.
- Any items that have already been delivered or shipped are not eligible for cancellation or refund.
Process for Refunds
- To request a refund or cancellation, please contact our customer service team via the contact page.
- Include your order number, name, and reason for the request.
- Once approved, refunds will be processed within 2 business days and credited back to the original payment method.
Exceptions
- In cases of defective or damaged products, please notify us within 3 days of delivery with photo evidence. We will assess the situation and determine the appropriate resolution, which may include a replacement or refund.

If you have any questions about our refund policy or need assistance with a refund or cancellation, feel free to reach out to us at info@suitebox.ca.

Thank you for choosing SuiteBox. We appreciate your understanding and cooperation.