Remboursements et annulations

Notre mission est de garantir que votre transition vers un nouvel espace se déroule en douceur en vous fournissant tous les éléments essentiels dont vous avez besoin pour vous sentir chez vous dès que vous franchissez la porte.

Politique de retour et d'échange

At SuiteBox, we value each order and strive to ensure satisfaction with every purchase. However, we understand that situations may arise where a refund or cancellation is necessary. Below is our refund policy:

Refund and Cancellation Policy:

Eligibility for Refunds/Cancellations
- Refunds or cancellations must be requested at least 48 hours prior to the delivery date.
- Refund requests submitted within this time frame will be reviewed and processed accordingly.
Non-Refundable Items
- Shipping fees are non-refundable under any circumstances.
- Any items that have already been delivered or shipped are not eligible for cancellation or refund.
Process for Refunds
- To request a refund or cancellation, please contact our customer service team via the contact page.
- Include your order number, name, and reason for the request.
- Once approved, refunds will be processed within 2 business days and credited back to the original payment method.
Exceptions
- In cases of defective or damaged products, please notify us within 3 days of delivery with photo evidence. We will assess the situation and determine the appropriate resolution, which may include a replacement or refund.

If you have any questions about our refund policy or need assistance with a refund or cancellation, feel free to reach out to us at info@suitebox.ca.

Thank you for choosing SuiteBox. We appreciate your understanding and cooperation.